Fast learner, highly organized, self-disciplined, and responsible.
Good multitasking skills and team player attitude.
Excellent soft skills.
Computer literacy. | Good MS office knowledge.
Responsibilities:
Monitoring agents calls and reviewing e-mails for accuracy of information and call handling standards.
Evaluates both verbal and written customer contacts with agents and participates in the design of all quality monitoring formats and quality standards.
Ensures that agents are delivering a high level of customer service.
Verifies that agents are providing accurate solutions to customers.
